PM Surya Ghar Subsidy Not Received?
The 5 Reasons Files Get Stuck

Log into pmsuryaghar.gov.in and open My Applications. The status will be one of: installation pending, consumer confirmation pending, DISCOM inspection pending, commissioned, subsidy redeem pending, bank verification pending, or subsidy released.

Only files marked commissioned are eligible for subsidy. If you have not clicked Redeem Subsidy, nothing has been requested yet.

Since around July 2026 the national portal requires the account-holder name to match exactly across the electricity bill, Aadhaar, PAN and the bank passbook. Earlier, a bill-only mismatch was tolerated; it no longer is. One demonstrated rejection was on “PRASNT” versus “PRASHANT” — a single letter.

The portal accepts only a passbook first page or a cancelled cheque that shows name, account number, IFSC and the bank's stamp/signature. Uploads that are rejected as “unauthorised”:

• Bank statements or mini-statements
• Screenshots of a banking app
• Blurred or cropped scans where the IFSC is unreadable

Bank account verification normally clears within 2–3 hours, almost always within 24 hours. If it sits at “verification pending” for 15–20 days with correct data, it needs a ticket.

If you financed the system through Jansamarth, the subsidy is now routed to your loan account rather than your savings account (change effective around August 2026). The Redeem button stays disabled with a message asking you to verify loan details on Jansamarth until the bank pushes your loan account details to the portal.

Redeeming the subsidy is the consumer's step, done from the consumer login after commissioning. Vendors cannot do it. Many customers assume the vendor “handles the subsidy” and wait for months on a file that has never been redeemed.

• Subsidy rejected by PFMS. The Public Financial Management System rejects transfers where the account is dormant, frozen, jointly held with a different primary holder, or where the account type is unsupported. Provide an active single-holder savings account and re-upload proof.
• DCR certificate not uploaded against the application. The B2C DCR certificate remains “Unclaimed” on the DCR portal until the vendor attaches it to your file. Ask your vendor to confirm.
• Serial number mismatch between the DCR certificate and the panels physically installed. This is a third-party inspection finding under the MNRE SOP and will stall the file until corrected.
• “Give up subsidy” ticked by mistake at application. This is not reversible on the same application; it requires a fresh file.

If you are outside these windows and have ruled out the five reasons above, escalate: national portal query first; for UP, the Solar Samadhan portal (upnedasolarsamadhan.in) as a parallel route; then a written complaint to your state nodal agency quoting your NP-prefixed application number.

No vendor can guarantee your subsidy. The government pays when the file is correct, and only then. A vendor who promises “100% subsidy is our responsibility” is making a sales claim, not a contractual one.

What a good vendor can do is pre-check your documents for name mismatches and bank proof before filing — which prevents most of the failures on this page.